General Information

Office hours:
Monday thru Friday, 8:30 AM to 5:00 PM

Insurance:
Directs:
Aetna-all
Blue Cross/Blue Shield-all
Pacificare-HMO and PPO
PHCS
Tricare

Seton Physician Health Network (SPHN):
Accountable Health
Beech Street-PPO
CCN PPO
CIGNA-PPO
Galaxy Healthcare-PPO
Health Payors-PPO
Healthsmart
IMS
MedCorp
Mega Life-PPO
Multiplan
ProNet-PPO/EPO/POS
SHP-Seton Employees
TTC-PPO
Unicare
USA-PPO

Capital Area Providers (CAP):
CIGNA-HMO
First Health-PPO
Great West-PPO/HMO/POS

Central Texas Provider Network (STPN):
CIGNA-PPO
CTMC-PPO
First Health-PPO
Humana-PPO/HMO
Great West/One Health Plan-HMO and PPO
United Healthcare-HMO/PPO/POS/EPO

Medicare

Workers Compensation

Payment Options:
Cash, check, credit card

Appointments:
Your physician will refer you to us by filling out one of our referral forms REFERRAL FORM or by simply calling our main office number, (512) 892-0490. If you are self referred, please call us at (512) 892-0490. Mention you are self referred, and we will take it from there.

On your first appointment, please bring your MRI/CT/X-Ray/Myelograms films/discs with you if at all possible. We personally review all these and then return them to you. If you have radiology reports, you may bring those, too. If you don't have these films, please let us know where they where taken, and we will make every effort to retrieve them for review.

If you have had spinal procedures in the past, which are relevant to your current symptoms, it is very helpful to have reports or films of those procedures. Copies of clinic or procedure notes from other past treating physicians allow us to avoid unnecessary duplication of tests or procedures.

On your initial appointment, you will be asked to fill out a new patient packet depending on what type of pain you are having and these packets include psychological questionnaires pertaining to the way your pain affects your life. These are internationally-recognized measuring instruments and valuable for us in providing you appropriate treatment. They should only take several minutes to fill out. In case you should like to fill those out in advance, here they are:

- if you have neck/shoulder girdle/arm pain, please fill out the New Patient Packet UPPER

-if you have thoracic/low back/buttock/leg pain, please fill out the New Patient Packet LOWER

The initial appointment will last one to one and a half hours. It will include a comprehensive history and physical examination. Correct information about the history of your complaints, including the history of all interventions (physical therapy, chiropractor care, physicians seen, spine injections, trigger point injections, medications, surgeries) undertaken so far, will speed up your appointment and provide for better diagnosis. You will be asked about your past medical and surgical history. Please bring a list of past and present medications, especially what you have taken for pain.

Follow-up appointments will last approximately 15-30 minutes. You may be seen by a physician, physician's assistant, or registered nurse.

For any praise, criticisms (constructive if possible) or other comments, please email:
kdelaney@austinppc.com

Emergencies:
We are open 8:30 am to 5:00 pm during week days. If an emergency should arise when we are closed, we are affiliated with South Austin St. David Hospital. If at all possible, please go to the Emergency Department at this facility, and one of our physicians will be able to see you as soon as possible if you are admitted to the hospital.

Additional Information:
We are affiliated with South Austin St. David Hospital and South Austin Surgical Center (SASC). A majority of our procedures are done at SASC.

South Austin Surgery Center
4207 James Casey Street
Suite 203
Austin, Texas 78745
Phone: (512) 440-7894

Patient Referral Form.pdf

New Patient Packet LOWER.pdf
New Patient Packet UPPER.pdf